The BBMP will set up contact point centres at various locations across the City in an attempt to speed up the redressal mechanism and ensure a better delivery system, said BBMP Commissioner S Subramanya.

Speaking at an interactive meeting with the Federation of Karnataka Chambers of Commerce and Industry (FKCCI) on Thursday, Subramanya said an enforcement officer along with officials from health, administration and horticulture departments will be manning these centres.

“One centre will be set up for every 4,000 houses which will keep track of all properties in that zone, oversee tax collection, etc. A mobile unit will travel across the zone and ensure all demands of citizens are met,” he said.

Also call centres

These centres will double up as call centres, where the public can air their grievances and get them solved. “The call centre will be a manual system and not an interactive voice system,” he said.

On BBMP’s upcoming projects, he said Rs 50 crore will be spent on asphalting arterial roads. The work will be taken up after October. “Under Jawaharlal Nehru Urban Renewal Mission (JNNURM), we’ll take up six more projects, including allocation of Rs 368 crore for storm-water drains in new areas of BBMP, asphalting 100 km of arterial road, developing parks and providing houses for slum-dwellers.”

He said all open spaces below the flyovers will be converted into gardens and parking spaces.