As next BPO trend, many Indian BPOs are opening up call centres in Scotland to service European region customers. In some cases, customers too demand support facilities in their physical proximity.

Also as a part of business continuity capability and blending offshore and onshore models, Indian BPOs opt to have centres in these regions. The customer care centres as well as technical support centres have multi-lingual capabilities offering services in various European languages — French, Dutch, Italian, Russian, Spanish.