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A wake-up call for BPOs
While the "plain vanilla graduate" has witnessed increasing disposable income, the Indian customer has started demanding better customer service and this is a huge paradigm shift - from customer service being an alien concept to taking it for granted! |
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| Market Notes |
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| Gold (Bangalore) (10gm) |
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Rs 9,070 |
| Silver (per kg) |
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Rs 19,700 |
| Gold (Mum)(10gm) |
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| US dollar * |
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Rs 40.75 |
| Pound * |
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Rs 81.89 |
| Euro * |
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Rs 55.49 |
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| DH Forum |
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| How to make VCs accountable |
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| Some vice chancellors are facing corruption charges, but they are refusing to resign. Should they continue in their posts until they are proved guilty? We invite our readers to express their opinion in 100 words. Responses may be sent to Deccan Herald, No 75, M G Road, Bangalore - 560001 or e-mail: editordh@deccanherald.co.in. A selection of responses will be published in Sunday’s edition. |
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| Expertspeak |
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Ad
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