The Reserve Bank of India on Thursday announced it has amended the Banking Ombudsman Scheme, 2006 to enable the customers to appeal against the Banking Ombudsman’s decision. 
 Before the scheme was amended, the bank customers could appeal only against the awards given by the Banking Ombudsman. In the amendments the apex bank has now clarified on the decision of the Banking Ombudsman where he has rejected the customer’s complaint relating to matters falling within the grounds of complaints specified under the scheme.
In the Annual Policy for 2007-2008, the RBI had announced that based on customer feedback, it would amend the Banking Ombudsman Scheme, 2006. The Scheme now covers all Scheduled Commercial Banks, Regional Rural Banks and Scheduled Primary Co-operative Banks. The customers can also now complain  against deficiency in any banking services.