In the wake of frequent delays of Air India flights, a London-based NRI has launched a blog asking the airliner’s harried passengers to share their woes with public. “The blog is inviting passengers to record their experiences of travelling with Air India. NRIfm.com is also conducting a web poll about the attitude of Air India staff,” Vijay Rana, founder editor of the website said in a statement.

“We decided to support this blog idea as we feel that in this age of Internet people have a powerful medium to expose organisations that fail to deliver service and lack customer satisfaction,”he said.