In the significant judgement, the Commission deprecated the “audacity and impunity” with which the banks have been effecting forcible possession of vehicles and ordered the bankto also pay Rs 5 lakh to a consumer, who was mercilessly beaten by the recovery agents while they snatched a loaned car from him.

“No civilised society governed by rule of law can brook such kind of conduct,” the Commission’s president Justice J D Kapoor said.