Disposing of separate applications by SBI cards customers Arun Kumar Verma and Dileep Ayachit, CIC directed SBI to take a decision on setting up a proper information redressal mechanism within 15 days.
Depute officers
The CIC has given SBI option to either designate its own officers for providing information or set up a separate mechanism within the subsidiary to provide information under the provisions of the RTI Act. “SBI, being a public authority, should ensure that some agency is available to answer citizens when they seek information about their cards. It can not wash off its responsibility after having allowed SBI cards to use its brand name and logo,” Information Commissioner Padma Balasubramanian said in his decision.
The card holders filed the application with CIC after SBI and RBI turned down their request for information on the ground that SBI cards was not a “public authority” within the meaning of the RTI Act.