<p> After the resounding success of comprehensive people’s grievance redressal system in Purulia district, the West Bengal government is now mulling over introducing this unique system in all the Maoist hit districts and remote areas with very minimal administrative penetration.<br /><br /></p>.<p>In November last year, the state government decided to introduce this system in Purulia so that the people deprived of basic amenities and having drifted away from the democratic set up, can reach out to the administration, immediately. “Before the introduction of the system we used to get 60 to 70 letters a month and we used to work as postmasters- only send those letters to the concerned department,” Purulia Disitrict Magistrate Avninder Singh told Deccan Herald over phone.<br /><br />“Now after the introduction of the system we not only get 130 to 140 complaints per week but we can monitor the progress of the development through this system,” Singh said. Buoyed by the success of the project, the state government is considering introducing the system not only in the maoist infested districts like west Midanpore and Bankura but also in other rural districts with poor accessibility.<br /><br />“We are trying to introduce this system in some other districts of the state which will enable us to develop relationship with the people and there are chances that they would share some vital information with us” a state Home department official said. <br /><br />“The district administration has introduced a helpline- 9434036666-called Samadhan (Solution), which is integrated to specially built software and monitored a control cell. <br />Once a person registers his complaint with his address and mobile number the software will automatically generate three sms directed to the concerned department, the Sub-Division Office and the Block Development Office or the Gram Panchayat. The person will also be given a tentative date of solving the problem” Singh added.<br /><br />“Once the sms reaches the concerned department, they can open the website and get the full complaint and can call the person if needed and take necessary steps to sort out the problem,” Singh said. <br /><br />“Not only that the entire process of development can be monitored from the district magistrate’s office,” Singh said.<br /><br />Developed by National Informatics System (NIC) under the guidance of Andhra Pradesh unit of UNICEF, the system was first introduced in Maoists affected Medak district of Andhra Pradesh some two years back. And the district administration succeeded in reaching to the people at the grass root label. <br /><br />When asked whether they had received any information regarding the Maoists, Singh said: “We have given advertisements that if the person wants to share information like manufacturing of illegal liquor or regarding Maoists his or her identity will not be disclosed. </p>
<p> After the resounding success of comprehensive people’s grievance redressal system in Purulia district, the West Bengal government is now mulling over introducing this unique system in all the Maoist hit districts and remote areas with very minimal administrative penetration.<br /><br /></p>.<p>In November last year, the state government decided to introduce this system in Purulia so that the people deprived of basic amenities and having drifted away from the democratic set up, can reach out to the administration, immediately. “Before the introduction of the system we used to get 60 to 70 letters a month and we used to work as postmasters- only send those letters to the concerned department,” Purulia Disitrict Magistrate Avninder Singh told Deccan Herald over phone.<br /><br />“Now after the introduction of the system we not only get 130 to 140 complaints per week but we can monitor the progress of the development through this system,” Singh said. Buoyed by the success of the project, the state government is considering introducing the system not only in the maoist infested districts like west Midanpore and Bankura but also in other rural districts with poor accessibility.<br /><br />“We are trying to introduce this system in some other districts of the state which will enable us to develop relationship with the people and there are chances that they would share some vital information with us” a state Home department official said. <br /><br />“The district administration has introduced a helpline- 9434036666-called Samadhan (Solution), which is integrated to specially built software and monitored a control cell. <br />Once a person registers his complaint with his address and mobile number the software will automatically generate three sms directed to the concerned department, the Sub-Division Office and the Block Development Office or the Gram Panchayat. The person will also be given a tentative date of solving the problem” Singh added.<br /><br />“Once the sms reaches the concerned department, they can open the website and get the full complaint and can call the person if needed and take necessary steps to sort out the problem,” Singh said. <br /><br />“Not only that the entire process of development can be monitored from the district magistrate’s office,” Singh said.<br /><br />Developed by National Informatics System (NIC) under the guidance of Andhra Pradesh unit of UNICEF, the system was first introduced in Maoists affected Medak district of Andhra Pradesh some two years back. And the district administration succeeded in reaching to the people at the grass root label. <br /><br />When asked whether they had received any information regarding the Maoists, Singh said: “We have given advertisements that if the person wants to share information like manufacturing of illegal liquor or regarding Maoists his or her identity will not be disclosed. </p>
