Indian BPOs are seeing more transaction overseas: Study

Indian entities engaged in business process outsourcing are seeing more traction and visibility overseas, especially with their flexibility to wide range of offerings for customers, according to Gartner.

“India-based multinational companies such as Wipro and Infosys are seeing more traction and visibility overseas in the BPO segment,” Gartner Research Director T J Singh said.

Most of the Indian entities are also providing wide range of offerings for their clients.
Indian BPO players are willing to consider new ‘business pricing models’ and also show lot more flexibility in catering to the needs of customers.

As per estimates of National Association of Software & Services Companies (Nasscom), Indian IT-BPO sector is expected to aggregate revenues of over US$100 billion in 2011-12. “For fiscal year 2013, export revenues are expected to grow by 11-14 per cent.”

Major factors spurring growth of Indian IT-BPO sector include new business models, organisation efficiencies and flexible product portfolios.

Indian entities would have important role to play in the global BPO scene and there are significant business opportunities from governments in the West. Many Western countries are grappling with sluggish economic conditions, aggravated by the continuing European debt crisis.

Such a scenario could result in more cost-tightening measures, providing business avenues for Indian BPO entities.