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Call centre to provide info on Nemmadi kendras

Bangalore, Nov 21, 2012, DHNS:

The State government plans to open a call centre for providing information on Nemmadi kendras in the State to ensure their smooth functioning, Deputy Chief Minister K S Eshwarappa said on Wednesday.

Eshwarappa, who holds the revenue portfolio, told reporters that citizens can call the call centre to register complaints, if any, regarding the functioning of  Nemmadi kendras. Setting up of the call centre is part of the process to totally revamp Nemmadi kendras in the days to come.

Nemmadi kendras serve as a single window agency for providing  government services such as issuing caste certificates and land records among other documents.


Minimising delay

Steps would be taken to minimise delay in providing services at Nemmadi kendras and, plans are on to issue the required certificate/document to applicants the same day, he said.

Eshwarappa said there has been a demand for opening of more such kendras in urban areas.

More than 900 Nemmadi kendras are functioning in the state and 61 more would be opened soon, he added.

Each centre will mandatorily have a deputy tahsildar, a computer operator and an attender. Deputy Commissioners have been instructed to ensure availability of documents at the kendras.

He said the State government has started the process of recruiting additional personnel to facilitate effective implementation of the Mahatma Gandhi National Rural Employment Guarantee Act.

Manpower agencies will be roped in to recruit 1,400 engineers, 1,400 non-engineers and 5,600 computer operators on contract basis.

While engineers would be paid a consolidated salary of Rs 20,000 a month, non-engineers will be paid Rs 12,000 and computer operators will get Rs 6,500 per month.

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