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The State government is planning to set up cyber cafes at all gram panchayats to enable people to submit Sakaala applications online, said Law Minister T B Jayachandra said.
He was speaking after launching 69 various government services under online Sakaala on Thursday. Cyber cafes will be set up in coordination with the Department of e-governance. They will function on the lines of BangaloreOne centres, where people can avail of many services under one roof, he added.
Select services of the Transport, Home, Commercial Taxes Department, Department of Personnel and Administrative Reforms, Primary and Secondary Education, Bruhat Bangalore Mahanagara Palike and Karnataka Housing Board have been brought under the system. All the services that are being provided under Sakaala will be brought under the online system in a phased manner, he added.
One can file application online by logging on to the Sakaala website – www.sakala.kar.nic.in. Once an application is submitted, the applicant will immediately receive an acknowledgement. The application will be forwarded to the department concerned.
Currently, 370 different services are being provided by various government departments. The government has so far received 3.24 crore applications. Of this, 3.15 crore applications have been disposed of. As many as 33.15 lakh applications have been received in July, 2013, Jayachandra said.
Sakaala Mission Director Shalini Rajneesh said disciplinary action was recommended against 449 officials (designated officers under Sakaala) for failing to deliver services on time. These officials have failed to deliver the service seven times repeatedly. Heads of the respective department have been asked to take action, she added.
Citizens are entitled to compensation for delay in getting the service. So far, 185 persons have got compensation as per the Sakaala legislation, she said.
CM’s voice to get feedback
The Sakaala Mission is planning to use Chief Minister Siddaramaiah’s recorded voice to get feedback from citizens on the implementation of Sakaala.
The chief minister’s recorded questions will be sent to the mobile number of Sakaala applicants who will be chosen randomly. On receiving the call, the applicants will hear recorded questions from the chief minister. The applicant can reply to each of the questions which will also be recorded, Shalini Rajneesh said and added that the responses of the applicants would be kept confidential.
“The Mission is currently getting feedback from the applicants through the Sakaala call centre. A similar experiment has been implemented in the Punjab province of Pakistan,” she added.