Save our email IDs in inboxes, I-T dept tells taxpayers

After asking taxpayers to validate their personal email IDs and mobile phone numbers for online filing of income tax returns, the I-T department has now asked them to include its official email address in the ‘safe list’ of their inboxes.

The department has suggested that taxpayers validate and include in the ‘white/safe list’ of their respective inboxes the official handle of the department— “[e-mail]”, so that it does not land in the spam or junk folder of the taxpayer.

“What a taxpayer needs to do is to include this email id in the safe list of his or her email recipients. Once an online tax filer validates his or her email id and mobile phone on the department’s online portal, the system sends an auto-generated PIN to complete the security process and hence this email should not land into the spam folder which can be easily missed by the individual,” a senior I-T officer said.

The department issued the advisory after it found instances of emails landing in the spam or junk folder of taxpayer’s inboxes thereby leading to trouble in e-filing.