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Furnisher asked to refund money to buyer

Last updated: 21 February, 2010
Bangalore, Feb 21, DHNS: 23:23 IST

Sharath Chandra had bought a three-seater sofa set from Ahaa Furniture Store in 2006. He was promised a five-year warranty but only by word of mouth. He paid Rs 22,500 for the sofa which was delivered to him at night.

When he woke up next morning he was dismayed to find white patches on the seater, the cushioning was sub-standard and the sofa looked used. He got evasive answers from the seller and promises to solve the problem were not honoured. Then the shop closed down.

Some time later he discovered the shop in Richmond Road and complained again. He was promised by one Abhijith Shintori that the sofa would be repaired. He finally complained to the III Additional Consumer Forum and president T Rajashekariah has ordered Ahaa Furniture Store to refund Rs 22,500 to Sharath Chandra along with Rs 8,000 as compensation and costs.

Erring firms fined

New Devi Arts, a small shop doing business for DTP vinyl cutting work, had ordered a Graphic Cutting Plotter from Keith Electronics Pvt Ltd and Deith Electronics Pvt Ltd paying Rs. 55,120 for it. But the machine started giving trouble from the beginning.

The cutting of vinyl sheets was not satisfactory and the mother board of his computer was burnt when the sheets were installed with the computer. The machine was changed four times by the sellers but proved to be defective again and again. It was neither repaired nor replaced and this Forum has ordered both firms to pay up Rs. 1,08,120 to New Devi Arts within 30 days.

Defective tiles

Dr B Nataraja had paid Rs 76,737 to Glider Solutions and Regent Granito (India) Ltd for uniform vitrified tiles of Regent Ivory colour and Rs 71,895 for laying of the tiles. But he found that the tiles were of different shades. When he complained, the shop promised to rectify the matter by giving him nine boxes of the same colour tiles as a goodwill gesture. The different tiles had been mixed up while packing!

The Fourth Additonal Consumer Forum’s President D Krishnappa has found both firms guilty of deficient service and has ordered them to refund Rs 76,737 to Dr B Nataraja along with Rs 20,000 towards labour for laying tiles and Rs 5000 towards costs of other materials for laying tiles.

Country Club

Yogesh Kumar became the member of the Millionaire Club of Country Club (India) Ltd paying Rs 60,000 for being promised a free site, free passes to the Bannerghatta National Park, etc. The III Additional Forum has ordered the Club to refund his money.

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