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Bengaluru: Despite the country's deep talent pool, a capability gap exists in end-to-end outcome ownership. Around 42 per cent of global capability centres (GCCs) cite a scarcity of specialised deep tech skills in their talent pool, which limits their ability to drive end-to-end outcomes, according to India Global Capability Centre (GCC) Innovation Transformation Report 2025.
The report was released by NTT DATA and The Mainstream, and it highlights that the country's GCCs are maturing into global innovation engines, with about 40 per cent already driving digital modernisation, product co-creation and customer experience design.
It says that 40 per cent of India’s GCC ecosystem has transformed into innovation hubs and over 45 per cent are actively deploying AI in their core processes.
"India’s Global Capability Centres are rapidly transforming into Global Innovation Centers, fueling enterprise-wide transformation. With vision and collaboration, India’s GCCs are poised to lead the world in shaping the future of enterprise and society,” said Avinash Joshi, Executive Managing Director, India, NTT DATA, Inc.
India is home to nearly 2,000 GCCs employing close to two million professionals across sectors such as technology, engineering, consulting, manufacturing, and BFSI. Over the past decade, GCCs have evolved from cost optimization hubs to strategic centers of innovation, leadership, and digital transformation, the report said.
The report also suggests that the ecosystem needs more product visionaries, technology strategists and innovation leaders who can translate ambition into global-scale impact. Over 70 per cent of Indian GCCs are actively working to address this locally, with 42 per cent already having structured leadership development programs in place and 31 per cent using a more informal mentor-mentee approach.