Addressing the three-day Computer Society of India conference — Conseg-2011 — on software quality, he said, “It’s encouraging that ISO has agreed to set up a new standard for BPOs and outsourcing. Eight countries have signed it and India is taking the lead.”
He said India’s ‘demographic dividend’ should help us improve efficiency, discovering different ways of delivering services and spawn innovation. The changing economic order is giving rise to Indian multi-nationals and leadership, reasons why Indian software professionals need to pay greater attention to quality of services and solutions, he said.