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Govt asks Swiggy, Zomato and others to submit plans in 15 days for improving complaint redressalThe direction was given during a meeting with major e-commerce food business operators to discuss pertinent issues which affect consumers
PTI
Last Updated IST
Representative image. Credit: Reuters Photo
Representative image. Credit: Reuters Photo

The government on Monday asked online food business operators like Swiggy and Zomato to submit a proposal within 15 days on improving their consumer grievance redressal mechanism amid rising complaints from customers.

"The Department of Consumer Affairs has directed major e-commerce Food Business Operators (FBOs) to furnish the current framework as well as a proposal on improving the consumer grievance redressal mechanism within 15 days," an official statement.

The direction was given during a meeting chaired by consumer affairs secretary Rohit Kumar Singh with major e-commerce food business operators to discuss pertinent issues which affect consumers in this sector.

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"During the last 12 months, over 3,631 grievances have been registered on the National Consumer Helpline (1915) for Swiggy and 2,828 have been registered for Zomato," the statement said.

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(Published 13 June 2022, 20:31 IST)