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New Delhi: To tackle unsolicited commercial communications or pesky calls, the Consumer Affairs Ministry will release guidelines next month, a senior government official said on Tuesday.
"The Ministry has prepared draft guidelines in consultation with stakeholders, which will be harmonized with upcoming regulations of Telecom Regulatory Authority of India (TRAI)," Consumer Affairs Secretary Nidhi Khare told reporters here.
Trai Chairman Anil Kumar Lahoti, who was also at the event, said the Consumer Affairs Ministry is focusing on guidelines for business entities' roles, responsibilities and conduct, while the telecom regulator will separately introduce stricter norms in response to growing consumer complaints.