Passengers crowd outside a boarding gate as they wait to board a delayed IndiGo flight.
Credit: X/@8ap
Mumbai: As IndiGo’s operational crisis deepened on Thursday across airports, the air travellers, who are facing severe problems, slammed the private airliner and the Ministry of Civil Aviation and the Directorate General of Civil Aviation.
Passengers complained of large-scale delays and cancellations and took to social media platforms to express their anger and anguish.
Tech influencer Arun Prabhudesai, the founder of Armoks Media, said: “IndiGo is in a terrible state right now. Flights getting cancelled one after another, chaos at the gates, passengers arguing with crew, zero communication. My own flight has been delayed with no clarity, we’ve been at the airport for 2 hours just waiting for any update. If you’re flying today… Honestly, don’t come to the airport unless you really have to. It’s a mess."
“Indigo Airlines operations have been badly hit leading to massive passenger distress. I have repeatedly raised concerns over the duopoly that prevails in the air which lead to higher air fares, poor infrastructure, flight cancellations. It’s a shame and I hope the aviation minister will give a suo moto statement on this issue in the Parliament,” said Shiv Sena (UBT) Rajya Sabha member Priyanka Chaturvedi.
AI and data science leader Dr Prashant Pansare, the founder of rubiscape.com said: “IndiGo flight mess up at the Pune airport. No passenger intimation at boarding gate, no staff…citizen self-service…and the worst is on display boards which says flight scheduled on time.”
Content strategist Rishikesh Taksale said: “IndiGo has made Pune Airport look like a railway station today, too much chaos.”
A user with handle @mmk6664, wrote: “Do not fly IndiGo. Passengers are being left stranded for hours — even overnight — with zero information or support. The airline’s disregard for people is unacceptable, and it’s shameful that they face no accountability.”
Independent legislator from Maharashtra Satyajeet Tambe said that a 60% market share comes with responsibility, not excuses.