Representational image for an Indigo aircraft.
Credit: PTI Photo
India's largest airline, IndiGo, on Thursday issued a "heartfelt apology" to passengers and industry stakeholders who were affected by the mass cancellations of its flights over the last three days.
"The last two days have seen widespread disruption across IndiGo’s network and operations. We extend a heartfelt apology to all our customers and industry stakeholders who have been impacted by these events," IndiGo posted on X.
The airline said it is working with the support of MOCA, DGCA, BCAS, AAI and airport operators to reduce the impact of delays and restore normalcy.
"IndiGo teams are working diligently and making all efforts with the support of MOCA, DGCA, BCAS, AAI and airport operators to reduce the cascading impact of these delays and restore normalcy."
"We continue to keep our customers apprised of any changes to their scheduled flights and advise them to check the latest status at https://goindigo.in/check-flight-status.html before heading to the airport. IndiGo deeply regrets the inconvenience caused and remains focussed on streamlining its operations at the earliest," it added.
According to the DGCA, the airline has requested for exemptions from specific FDTL provisions for A320 operations up to February 10, 2026.
The airline has assured the aviation watchdog that normalised and stable operations will be fully restored by February 10, 2026.
Over 550 flights cancelled
On Thursday, over 550 IndiGo flights were cancelled across several airports as operational disruptions continued for the third straight day, PTI reported.
Of the total flights cancelled, 172 were at the Delhi, 118 flight cancellations at the Mumbai airport, 100 at Bengaluru, 75 at Hyderabad, 35 at Kolkata, 26 at Chennai, and 11 at Goa.
The airline usually operates about 2,300 flights a day. On Wednesday, it recorded an on-time performance of 19.7 per cent, a massive decline from 35 per cent reported on Tuesday.
The DGCA held a meeting with senior IndiGo officials on Thursday to discuss the situation as well as the mitigation plans. CEO Pieter Elbers told the staff that normalising operations and bringing back punctuality would not be an "easy target".