To overcome the inconvenience of having multiple helpline numbers, the Indian Railway on Monday announced an integrated Rail Madad Helpline number “139” for all kinds of queries, complaints and assistance during travel.
On an average basis, the Rail Madad Helpline 139 receives 3,44,513 inquiry calls and SMS' per day, the railways said in a statement.
The Ministry of Railways launched the social media campaign #OneRailOneHelpline139 to inform and educate the passengers.
The 139 facility is available in 12 languages. All other helpline numbers related to railway passengers' grievances will be disconnected and merged with 139, the railways said in a statement.
Passengers can opt for the Interactive Voice Response System (IVRS) or directly connect to the call center executive by pressing *(asterisk). There is no need for a smartphone to call on 139, thus, providing easy access to all mobile users, the statement said.
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