Representative image showing a Rapido Captain.
Credit: DH FILE PHOTO
A Rapido driver from Bengaluru was recently "suspended" from Captain app for raising issues they face during rides. In a Reddit post he claimed of listing down issues on social media platform X, after which Rapido blocked him from the app instead of fixing the issues.
The three issues the Rapido driver mentioned were:
"Route blocked by traffic police due to which had to take an alternative, but got paid only for the default path."
"His location showed 1.80x surge, yet payout was just ₹82."
"App doesn’t update live with traffic blocks, frustrating both captains and customers."
The user further mentioned what the Captains want in their services.
"Pay for actual distance travelled," and "transparent surge logic," is what the Captains need, while also having "real time route updates."
The final point stated that the Captains should be respected when they raise any issues.
"Suspending us won’t solve anything — it only hurts the platform and customers," the post read.
The post also had an attachment of the content that was posted on X.
"I'm a Rapido Captain. Today Bengaluru police closed the route due to rain. I had to take an alternative route but pay was cut as app didn't update live," it read.
Tagging the Rapido and its Co-Founder, he further added the Captains need "tech that tracks actual travel so they can get fair pay".
The post on Reddit has garnered over 1.4k upvotes and a flurry of comments.
"I am a Rapido captain and I can confirm about the surcharge," a user commented.