A month after they launched a website for filing complaints, the state police have not received the expected response. People still visit police stations to file complaints even for minor issues.
The website — www.policeseva.ksp.gov.in — launched on January 16, has received only 107 complaints till date. Senior police officers attributed this to lack of awareness among citizens.
“Despite our best efforts, the public is yet to take to the website. People can file complaints of loss of mobile phones and documents, alert the police regarding vigil needed if their house is locked for several days. This can save a lot of time for the police,” said superintendent of police (PCW) Shivamurthy.
Though complaints on lost mobiles or documents are not regarded as FIRs, they would be given the same importance by the police. Every district has a nodal officer who will flag the complaints and forward them to the police station concerned. The superintendent of police will be responsible for dealing with the compliants of the district. Many people do not know about the portal as yet. It will take time before it catches on, the SP said.
“Recognising that Bengaluru is the IT capital of India, we are trying to advance the complaint redressal mechanism for minor issues.
“Citizens have also been invited to provide information to the police to prevent crime through ‘Citizen Tip’. We hope the project will be used by many in the coming days,” the officer said.
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