“Unlike the e-ticketing service of IRCTC, the new service by Indian Railway will have no role of travel agents and commercial organisations. Only individual users will be allowed to book on the portal,” said a Railway official.
Travel agents in the IRCTC service have been accused of blocking tickets to sell them at a premium. Public resentment has also led the railways to bar travel agents from booking tatkal tickets during peak hours on the IRCTC portal. Under the new railway e-ticketing service, individual customers would need to register themselves for the first time for availing the services. The registration will be free of charge.
A maximum of eight transaction per user ID per month will be allowed in the beginning, the official said, adding, the service charges levied will be Rs five per ticket for sleeper class and Rs 10 per ticket for all other classes. IRCTC charges Rs 10 per ticket for sleeper class and
Rs 20 per ticket for all other classes.The new service will be available on its web portal www.indianrailways.gov.in.
Its launch will be announced after necessary clearance for payment gateway transaction, the official said.