Mohammed Siraj.
Credit: PTI Photo
Indian cricketer Mohammed Siraj on Wednesday night took to X (previously Twitter), to vent out his disappointment with Air India Express, after the flight was delayed for an indefinite period of time allegedly without any communication from operators regarding the reason for the same.
"Air India flight no IX 2884 from Guwahati to Hyderabad was supposed to take off at 7.25 however there has been no communication from the airline and after repeatedly following up, they have just delayed the flight with no proper reasoning. This has been really frustrating and this is the basic ask by every passenger. Flight delayed by 4 hours and still no update has left us stranded. Worst airline experience. I really would would not advise anyone to take this flight if they can’t take a stand," Siraj said in a post on X.
Responding to the fast bowler's post, Air India Express expressed their regret and said that the flight was cancelled due to "unforeseen operational reasons".
"Our team at the airport is actively assisting all guests with the necessary arrangements. We understand how difficult this situation is, and we truly appreciate your patience and understanding. Please be assured that our team will continue to keep you updated and extend all possible support," replied Air India Express.
Meanwhile, several users commented below the airline company's reply asking whether the company would have replied or responded had it not been a celebrity who was raising the issue.
"Wish the common man could get such a prompt reply , even though it's the standard meaningless one," replied one user.