IGI Airport wins 2 awards, voted best in Central Asia

The country’s busiest airport, Indira Gandhi International Airport (IGIA) in Delhi on Monday said it has won two prestigious awards at World Airport Awards 2015 organised by the air transport rating organisation Skytrax Research last week.

While the first award was given to IGIA for the best airport in the Central Asia/India region, the second one was attributed to IGIA’s staff as being the best in the same region.

Bengaluru International Airport and Rajiv Gandhi International Airport in Hyderabad were second and third in the best airport in Central Asia/India category. Bandaranaike International Airport in Colombo was the only non-Indian airport in the top-10 list.

Singapore Changi Airport was voted the World’s Best Airport at the 2015 World Airport Awards, held at the Passenger Terminal EXPO in Paris, France.

The survey evaluated customer satisfaction across 39 indicators for airport services and products – from check-in, arrivals, cleanliness, comfort, retail, entertainment ambience of the Terminal, friendliness of the airport staff, security and immigration, through to departure at the gate.

The 2015 World Airport Awards were based on 13.02 million survey questionnaires completed by 112 different nationalities of air travellers, and included 550 airports worldwide.

“We continuously thrive to better the passenger experience and benchmark ourselves with World’s best airports. The ‘Best Airport Staff’ award is a testimony that all the stakeholders of IGIA community travel that extra mile to delight our passengers. A global recognition for our friendly and helpful staff that hosts nearly 40 million passengers per annum only deepens our belief in the core Indian value of Atithi Devo Bhava or a Guest is akin to God,” said CEO of Delhi International Airport Pvt Ltd  I Prabhakara Rao in a press statement.

The IGIA boasts of an annual passenger capacity of over 60 million, including the state of the art Terminal-3 which can handle 34 million passengers. In 2013, 36.71 million passengers passed through IGIA.