Bangalore-based start-up, HomeTriangle has been playing a pivotal role in enhancing the service delivery by adopting AI to enhance the user experience - from predictive maintenance to personalized service recommendations
The home services industry has experienced remarkable growth in recent years, driven by increased consumer demand for convenience and efficiency. According to a recent report by Market Research Future, the global home services market is expected to reach $1.1 trillion by 2025, growing at a compound annual growth rate (CAGR) of 23%. This expansion is fuelled by urbanization, rising disposable incomes, and the growing complexity of home systems, which require professional maintenance and improvement services. As more homeowners seek hassle-free solutions for their home needs, the industry is rapidly evolving to meet these demands through technological advancements.
HomeTriangle, founded in 2015 by industry veterans Ramesh Chincholi and Dhirendra Pratap, is a prominent player in this evolving landscape. The company has positioned itself as a leader in the home services sector by focusing on uplifting the social and economic lives of blue-collar and skilled professionals across India. “Our mission goes beyond just providing home services,” says Saritha Shivarudraiah, CEO of HomeTriangle. “We are dedicated to strengthening communities and supporting local economies by connecting skilled professionals with homeowners. Our platform is designed to foster small businesses and ensure equal opportunities for all.”
HomeTriangle offers a comprehensive suite of services including Home Improvement, Home Maintenance, Event Management, Personal Services, and Pet Services. Leveraging cloud platforms like AWS and Google Cloud ensures scalable and reliable data management, while AI-driven algorithms and machine learning optimize the matching of customers with suitable service professionals. “We use AI to enhance the user experience, from predictive maintenance to personalized service recommendations,” Saritha explains. “Our app and website are built with modern frameworks to provide a seamless experience for our tech-savvy customers.”
Looking ahead, technology is set to further transform the home services industry. Over the next 5-10 years, Saritha anticipates significant changes driven by advancements in smart home integration, AI, and mobile services. “Smart home technology will continue to evolve, with more sophisticated automation and IoT devices becoming standard,” she notes. “This means homeowners will have access to advanced thermostats, lighting, and security systems, all of which will require ongoing maintenance and support from service providers.”
AI and machine learning are expected to play a pivotal role in enhancing service delivery. “AI will be instrumental in predictive maintenance,” Saritha says. “By analyzing data, AI can foresee when systems need attention, helping to prevent unexpected breakdowns and reduce emergency repairs. Additionally, AI-driven chatbots and virtual assistants will offer 24/7 support, streamlining scheduling and troubleshooting processes.”
Augmented Reality (AR) and Virtual Reality (VR) are also set to make a significant impact. “AR and VR technologies will facilitate virtual consultations and inspections, allowing for accurate diagnostics and estimates without the need for physical visits,” Saritha explains. “These tools will not only enhance the accuracy of our services but also improve convenience for our clients.”
Mobile and on-demand services are another area of growth. “Our app-based platform simplifies finding, scheduling, and paying for home services,” says Saritha. “Real-time tracking features will enhance transparency and reduce waiting times, making the entire process more efficient.”
HomeTriangle’s commitment to embracing these technological advancements is shaping the future of the home services industry. “Our goal is to scale daily service requests from 6,000 to 60,000, expand our service portfolio to over 120 offerings, and integrate smart home and eco-friendly trends,” Saritha reveals. “By leveraging AI, IoT, and other technologies, we aim to provide exceptional value to our users while fostering healthy competition and improving service standards.”
As the home services industry continues to grow and innovate, HomeTriangle remains at the forefront, dedicated to enhancing customer experiences and supporting local professionals across India.