<p>Popular online food delivery platform Grubhub will pay $3.5 million for charging customers hidden fees and using deceptive marketing techniques to increase profits in violation of consumer protection laws in the US.</p>.<p>Grubhub will pay $800,000 to Washington, DC as a civil penalty while the remaining $2.7 million "will be paid back to the affected customers."</p>.<p>Those with active Grubhub accounts will receive a refundable credit and if the credit is not used within 90 days the money will be sent to customers in the form of a check.</p>.<p>DC Attorney General Karl A. Racine said that Grubhub used every trick in the book to manipulate customers into paying far more than they owed.</p>.<p>"Even worse, they did so at the height of a global pandemic when District residents were already struggling to make ends meet," said A.G. Racine.</p>.<p>"Grubhub's hidden fees and misleading marketing tactics were designed to get the company an extra buck at the expense of DC residents - but we're not letting them get away with it. No company, big or small, can take advantage of DC residents without consequence," he said in a statement.</p>.<p>Grubhub is a food delivery company that operates in more than 4,000 cities across the country.</p>.<p>In 2020 alone -- as the pandemic limited indoor dining in many places, including in the District -- Grubhub generated approximately $1.8 billion in revenue.</p>.<p>In March 2022, the Office of the Attorney General (OAG) sued Gruhub for alleged violations of the District's Consumer Protection and Procedures Act (CPPA), which prohibits a wide variety of deceptive and unlawful business practices.</p>.<p>Under the CPPA, it is illegal to make misrepresentations about products or services, or to provide products or services that violate other District laws.</p>
<p>Popular online food delivery platform Grubhub will pay $3.5 million for charging customers hidden fees and using deceptive marketing techniques to increase profits in violation of consumer protection laws in the US.</p>.<p>Grubhub will pay $800,000 to Washington, DC as a civil penalty while the remaining $2.7 million "will be paid back to the affected customers."</p>.<p>Those with active Grubhub accounts will receive a refundable credit and if the credit is not used within 90 days the money will be sent to customers in the form of a check.</p>.<p>DC Attorney General Karl A. Racine said that Grubhub used every trick in the book to manipulate customers into paying far more than they owed.</p>.<p>"Even worse, they did so at the height of a global pandemic when District residents were already struggling to make ends meet," said A.G. Racine.</p>.<p>"Grubhub's hidden fees and misleading marketing tactics were designed to get the company an extra buck at the expense of DC residents - but we're not letting them get away with it. No company, big or small, can take advantage of DC residents without consequence," he said in a statement.</p>.<p>Grubhub is a food delivery company that operates in more than 4,000 cities across the country.</p>.<p>In 2020 alone -- as the pandemic limited indoor dining in many places, including in the District -- Grubhub generated approximately $1.8 billion in revenue.</p>.<p>In March 2022, the Office of the Attorney General (OAG) sued Gruhub for alleged violations of the District's Consumer Protection and Procedures Act (CPPA), which prohibits a wide variety of deceptive and unlawful business practices.</p>.<p>Under the CPPA, it is illegal to make misrepresentations about products or services, or to provide products or services that violate other District laws.</p>