Travelport, Cognizant & Anthropic partner to power travel technology

Bengaluru: Cognizant is working with Travelport on a strategic AI transformation that will deploy Anthropic's Claude to modernise the way Travelport builds, tests and maintains software across its travel retailing and distribution platforms. The collaboration aims to accelerate the delivery of AI-led innovation to airlines, hoteliers, travel management companies and online travel agencies worldwide, while embedding AI features within Travelport's platform.

For travel agencies and travel management companies (TMC), Travelport's platform will absorb more of the cognitive work agents currently do manually, including surfacing relevant options faster, automating exchanges and rebooking, and embedding disruption intelligence into workflows.

For example, an agent managing a business traveller could surface routes with statistically lower disruption risk. Travelport's customers indicate that saving even one hour per agent per day across a large TMC translates into millions of dollars in annual productivity improvement.

"The travel industry runs on some of the most complex technology infrastructure in the world, and the companies that will lead it forward are the ones investing now in how that infrastructure gets built," said Ravi Kumar S, CEO of Cognizant. "This collaboration is about giving Travelport the tools to move faster and deliver higher quality at scale to meet the challenge of a changing travel distribution landscape. That's what the AI Builder model is designed to do," he said.

“AI is not a future consideration, it is happening now, and the companies that move fastest and most intelligently will define the next era of travel technology," said John Mangelaars, CEO of Travelport.

"Anthropic brings the most capable AI models and tools; Cognizant adds engineering talent and development capability to deploy them at scale; and Travelport brings the travel infrastructure and the partner network that connects it all to the real world of distribution and bookings," he said.

Cognizant integrates Claude within its engineering platforms and delivery processes, including Neuro-san, the open-source library behind Cognizant's Neuro AI multi-agent accelerator. Claude will power AI-assisted code development, test creation and pull-request review.