Cricket buffs stumped by online agency

Tickets for April 17 match over-sold

All of them - ticket-holders for the April 17 match between Bangalore Royal Challengers and Mumbai Indians at the Chinnaswamy stadium - have been told by a cryptic e-mail that their money will be refunded as tickets were over-sold by the online agency, ticketgenie.

Some of them had booked the tickets as early as March 7 and even received a confirmation mail immediately. However, a mail on Monday morning from ‘ticketgenie.in,’ the online ticketing partner of the IPL read: “Due to a technical error in the ticketing website, it over-sold more than the tickets allotted for online sale, hence we are compelled to refund our valued customers or accommodate them in the coming semi-final matches.”

Vandana Krishnan, who had booked tickets along with 12 friends, was disappointed that they had to lose the tickets for no fault of theirs. Vandana  said, “In spite of booking  tickets almost two months in advance we are being told that tickets have been over-sold. Are they telling us that they realised this only last night. Who are they kidding?”

When she and some of her friends asked officials at the ticket counter, they reportedly expressed their helplessness and said that there were nearly 500 such cases. Vandana said they were unable to reach anyone responsible at ticketgenie.in.

Ramesh N, a professional at GE (Corporate) too met with a similar fate. “We got this mail saying that we were either eligible for a refund or semi-final tickets at an additional cost because they overbooked tickets for the match. Since then I have been trying to reach ticketgenie’s call centre and another helpline but to no avail,” he said.

He added that in his efforts to reach someone responsible, he had even despatched a mail to IPL Commissioner Lalit Modi seeking redressal. Officials from ticketgenie were not available for comment when Deccan Herald tried to contact them. And a spokesperson from DNA Networks, one of the managing partners at the venue for this edition of the IPL too washed his hands off the matter and said that the event management company had nothing to do with ticketing.

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