<p>The BDA’s plans to lavish the taxpayers’ money on an expensive but not-too-useful call centre has been met with opposition from inside.</p>.<p>The Bangalore Development Authority Employees’ Association, a registered body, has written to the agency asking it to drop the Rs 2.09-crore project, saying it does not require an elaborate customer-facing facility like the BBMP, BWSSB or Bescom that provides critical services.</p>.<p>“The Bangalore Development Authority has been forming residential layouts for several decades,” the letter pointed out.</p>.<p>“Simply establishing a call centre will not be of help unless the complaints are attended to,” it stated.</p>.<p>Pointing out that the BDA has a public relations office and multiple telephone numbers, the association said the call centre will only be a financial burden on the agency. Association president R Manjunath has urged the BDA to fill vacant work positions to improve the administration.</p>.<p><span class="italic">DH</span> carried a report Thursday regarding the BDA’s plan to set up a call centre by hiring 44 employees, fixing 6 am to 10 pm as working hours. The project received opposition since the BDA is aware of 99% of the complaints and it could not address them either due to lack of interest or resources.</p>
<p>The BDA’s plans to lavish the taxpayers’ money on an expensive but not-too-useful call centre has been met with opposition from inside.</p>.<p>The Bangalore Development Authority Employees’ Association, a registered body, has written to the agency asking it to drop the Rs 2.09-crore project, saying it does not require an elaborate customer-facing facility like the BBMP, BWSSB or Bescom that provides critical services.</p>.<p>“The Bangalore Development Authority has been forming residential layouts for several decades,” the letter pointed out.</p>.<p>“Simply establishing a call centre will not be of help unless the complaints are attended to,” it stated.</p>.<p>Pointing out that the BDA has a public relations office and multiple telephone numbers, the association said the call centre will only be a financial burden on the agency. Association president R Manjunath has urged the BDA to fill vacant work positions to improve the administration.</p>.<p><span class="italic">DH</span> carried a report Thursday regarding the BDA’s plan to set up a call centre by hiring 44 employees, fixing 6 am to 10 pm as working hours. The project received opposition since the BDA is aware of 99% of the complaints and it could not address them either due to lack of interest or resources.</p>
