Patients suffer as govt hospital moves to e-reg system

Patients suffer as govt hospital moves to e-reg system

People wait in a queue at the Government Dental College and Research Institute. DH PHOTO/S K Dinesh

For the past one week, patients have been stranded at the registration desk of the Government Dental College that never witnessed extreme crowds on week days.

Patients stranded in the lengthening queues for registration are left frustrated over the procedural delays, as the hospital struggles to deal with the issues arising as a result of its effort to transition into an E-hospital system.

“I’ve been standing since 11 am,” said Jayamma (name changed) from Banaswadi. “Despite possessing a card and registering before, I’ve been asked to wait in the queue for fresh registration.”

Nearly three hours later at 3 pm, Jayamma was still waiting for a simple tooth extraction. “To begin with, I had to get the barcode on my book.

“I went for an examination and then had to stand in a queue to pay for the x-rays,” she said.

Kailash, another patient, noted that the queue had overshot the hospital entrance door. “We lost a day at work because there was delay in getting our entry done. Kailash was accompanied to the hospital by a friend from Murugeshpalya.

Doctors said the transition to E-hospital module has slowed down registration and other activities.

“Earlier we gave books to patients to get their diagnostic details entered. But it didn’t have demographic details,” said a doctor.

E-hospital system digitises patients’ records. Their age, contact, address and BPL card details are stored and each patient is given a unique ID number.”Adding barcode to their OPD cards makes it easier to access their records during subsequent visits,” a doctor said.

The hospital has just one counter each to register patients and collect fees, increasing the waiting time for those in the queue.

Dr Sachidanand, director, medical education, said he would look into the issue and fix it sooner.