Woman struggles to file plaint after ATM fraud

Woman struggles to file plaint after ATM fraud

Picture for representation only

A woman in her late 30s has been struggling to lodge a complaint with the Central Crime Branch police to recover the Rs 4,500 she lost in a fraudulent ATM transaction.

The 15 days she spent meeting bank officials and the police did not lead to a satisfactory resolution of the issue, she complained.

A homemaker residing in Singasandra, Hosur Road, Pookodi tried withdrawing cash from an ATM kiosk at Majestic on June 8. She wanted money to buy her children’s’ books. Pookodi used her daughter’s debit card and found the transaction unsuccessful.

“The security guard posted at the ATM centre offered to check if there was enough cash,” said Pookodi’s husband KP Raj. “He asked her to enter the PIN and asked her to return after an hour. A few minutes later, my daughter received a text message from the bank saying Rs 4,500 had been withdrawn from the account.”

The next day, Pookodi approached the bank’s main branch near Sukh Sagar in Majestic where the bank staff asked her to register a complaint with the cybercrime police so that they could go through the CCTV footage. But when the couple went to cybercrime police, the police asked them to register a complaint with the bank which would credit the amount to their account.