DoT warns errant cellphone firms

DoT warns errant cellphone firms

The Department of Telecom (DoT) has asked all cellphone service providers to comply with the new norms for the mobile number portability (MNP) scheme and warned them of action if they fail to do so.

The DoT warning follows complaints from mobile subscribers that they are finding it difficult to switch operators under the MNP scheme.

Customers can also hope for early resolution of their problems as the Telecom Regulatory Authority (Trai) has decided to send experts to some of the telecom operators.

Since the MNP scheme, which allows cellphone subscribers to switch operators by retaining their numbers, was launched across the country last week, about 1.6 lakh customers have applied to move over to other companies.

However, many subscribers have complained that they were facing a lot of problems as the existing operators were not obliging their requests to change. These subscribers were told that “servers were down” or “there were technical glitches” which prevented them from effecting the switch.

Taking these complains seriously, DoT’s Telecom Enforcement, Resource and Monitoring Cell sent notices to all operators asking them to strictly follow the MNP guidelines.

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