SP quantifies time limits on police services

Speaking to Deccan Herald, Dakshina Kannada District Superintendent of Police Dr A Subramanyeshwar Rao said the Citizens Mandate would have quantifiable time limits on the various services offered at the police station.

Cognisable offence

Every visitor to the station will be received at the reception counter and will be made to enter his details after which he will be taken to meet the Station House Officer (SHO). If the complainant presents a complaint which discloses a cognisable offence, he shall be entitled to a First Information Report (FIR) being registered within two hours of presenting the complaint and will receive a free copy of the FIR and also be informed of the Investigating Officer for the case.

Once the FIR is registered, the Investigating Officer has to complete the investigation and prepare a final report within 60 days in a non-heinous case and within 90 days in a heinous case.

If the investigation is not completed within the stipulated time, the complainant can ask reasons for delay by filling an application in Form - No 1, after which he will receive the reasons within 24 hours.

Non cognisable offence

If the complainant presents a complaint which discloses a non cognisable offence, but requires police attention, the complainant will be entitled to a receipt in the form of Form - 76 within one hour of presenting the complaint. The complainant will also be informed of the enquiry officer in regard to the particular case.

The enquiry officer has to complete the enquiry within 15 days and issue an endorsement to the complainant.

If the enquiry is not complete within the stipulated time, the complainant can ask for reasons by filling an application in Form No 2, for which he will receive reply within 24 hours, said the SP.

Complaint refusal

In any case if the SHO refuses to investigate or enquire into a complaint, the complainant will be entitled to receive an endorsement with reasons for refusal within one hour of presenting such complaint. In any case if there has been non-compliance to any of the assurances in the mandate, the complainant can contact Circle Inspector, Sub Divisional Police officer, ASP or SP, informed the SP.

The SP further added that the mandate was formed by him along with his officers. The mandate will be framed outside every Police Station which comes under the Dakshina Kannada District Police and the system will be implemented by February 1.

Public Relation cell

The SP also informed that that a Public Relation cell will be launched at SP’s office before month end which will be handled by the PSI and ASI and supervised by the DSP and SP. “The main aim of this cell is coalition and distribution of information,” said SP and added that this cell will play an important role in imparting information to public.