BT to revert 2,000 call centre jobs from India


The company has a customer service staff of 11,000 employees in India.

However, BT said the move had nothing to do with the quality of service offered in India.

A BT spokesperson said “This is not about customer service as the service in our operations around the globe is of very similar standards. It is about the effective deployment of our resources.”

“We have opportunities to bring some activities, carried out by our partners, back from outside the UK to permanent BT employees in the UK who are skilled to do this work,” he said.

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