“Through Facebook we are informing the general public about the latest development activities and facilities being provided in the railway station and responding to queries about Railways,” said Northern Railway General Manager S K Budhalakoti.
“We also inform the passengers regarding the running position of the trains and their platform numbers at three major stations - New Delhi, Old Delhi and Nizamuddin,” he said.
Budhalakoti also said the page launched by the Delhi division on the social networking site in April has become very popular. He also informed that a centralised SMS-based complaint monitoring system has been implemented for immediate rectification of deficiencies after receiving complaints, which has resulted in a sharp decline in complaints being received.
Notably, there has been a significant decline in rail accidents this year. Northern Railway has claimed a 12 per cent decline in rail accidents this year, the official said.
“There was no incident of train collisions even during the dense fog this year,” Budhalakoti said. Speaking about the facilities for senior citizens, women and children, Budhalakoti said battery-operated vehicles have been introduced in New Delhi Station to help them.
Vinay Mittal is Rly board chief
Senior railway official Vinay Mittal has taken over as new chairman of the Railway Board.
The post fell vacant after the superannuation of Vivek Sahai on June 30. Mittal, who was serving as general manager, South Eastern Railway, is an officer of Indian Railway Traffic Service (1975 batch). He has worked in various capacities and has acquired vast experience in the field of administration.
