JOIN USBeing IT enabled, most work can now be done from any location allowing businesses to access right skills at the right costs globally.
The guide, titled ‘Building a Career in the BPO Industry’ focuses on the opportunities the sector provides to aspirants and how they can consider it as serious career option. “Career growth in the BPO industry is based on meritocracy, i.e. on your performance.
Promotions, enhancement of skills (leadership and domain) and a plethora of opportunities are available to you if you choose to be a part of this industry,” said Nasscom President Som Mittal in his foreword.
Stressing on how the industry has helped create employment opportunities, the guide informs that in 2009, the industry employed about a million people, approximately 60 per cent from Tier 2 and Tier 3 cities, 45 per cent were women and 70 per cent less than 30-year olds.
Dispelling myths
Nasscom hopes to drive away popular myths prevalent in the sector regarding the impact of a BPO job on health and social life and also security issues for workers. It is totally incorrect to say that BPO employees face health issues associated with work shift, like sleep disorders, eyesight problems, depression and weight-related concerns, it said.
“The work hours will vary according to which part of the business you are in and the location of your client,” it said.
The guide explains that outsourcing services of the BPOs are generally used by three types of companies. Multinational BPO, which is international corporation which delivers services to and from more than one country. Captive Units are MNC-owned units that undertake work for their global operations & organisation and Integrated Organisations is an MNC working in BPO, IT & Software Services, Engineering, Product and Platform and Consulting.
The guide also tells that in the last 10 years, many young people in India have built great careers in the BPO industry soon after completing college. A candidate go through an intensive training process, is measured on the deliverables and is rewarded on the basis of performance. Salary raises, promotions and incentives are directly linked to performance, the guide adds.
Pointing out the growth opportunities in the sector, Nasscom mentions that the sector employed 1,55,000 employees in 2002 which has now leaped to 9,85,000 employees in 2010. The revenues of the industry stood at $13.6 billion in 2008-09, however, the BPO industry will nearly be worth $65 billion in 2020, estimated Nasscom.