Endless wait at Noida ESI hospital

Many patients spend hours in OPD line but leave without treatment

 Patients at the Model Hospital Hospital in Noida of the Employees’ State Insurance Corporation face queues that sometimes don't end.

Every day many in the lines at the outpatient department (OPD) go back home because their turn didn't come – and are compelled to visit again another day.Pregnant women have a particularly bad time.

They are seen standing in the queue for long hours to get their registration done for a check-up as the hospital doesn't allow male family members to stand in line for them.

“Husband or family members accompanying the patients are treated as cattle class. No matter how ill a woman is, the hospital has made it compulsory for them to stand in the registration queue,” said Vimal Kumar, who came for his wife’s treatment. 

“I came to the hospital at around 7.30 am from Dadri in Uttar Pradesh and my wife had to stand in the queue for almost two hours to get the registration done,” he added.

Ill-treatment

When Mohammad Arif, who was accompanying his sick wife, questioned this rule, a security guard abused and asked him to go away basic information, like locating a doctor’s cabin.

Such is the rush at the OPD that many patients who come from faraway places return without consulting doctors after waiting for six to seven hours.

“I came in the morning at 9 am. Then I had to stand in the queue for almost two and half hours for the registration. When my turn came around 5 pm, the  security guard asked me whether I had got my weight and blood pressure checked,” said a seven-month-old pregnant Roji Kumari.

“I forcibly entered the room but doctor asked me to come back after getting these check-ups done. So I left the hospital without treatment,” she said.

She was not alone, and around 20 to 30 patients shared her plight. Some of them had been trying to meet the doctor for a week.

“There are no attendants to guide and help. We have to deal with security guards who are rude,” said Shalini Sharma.   
ESIC claims to be one of the largest social security organisations in the world and has state-of-art facilities at its various hospitals.

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