“Live Chat” facility introduced by Karnataka State Road Transport Corporation (KSRTC) on its website a month ago, has received good response from passengers. 
The chat room helps users get real time response to query on services offered by KSRTC.
KSRTC Chief Manager (Marketing and Commuter Relations) Channabasappa H said, on an average, 100 to 120 passengers make use of the facility.
Seat availability, bus timings, route details and packages are few topics on which users ask for details, he added.
As part of the facility, the passengers have to click on the “Live Chat” icon on the KSRTC website (www.ksrtc.in) and enter their name, e-mail and mobile number. Soon a chat box opens to answer your queries.
KSRTC Live Chat Operations Chief Coordinator Bindu Krishnan said she has a team of 30 members to respond to public queries round the clock. Passengers keep the team busy 24X7, she added.
Balakrishna K, a regular user of KSRTC bus services, said he finds the chat room handy as there is one-to-one interaction.
“I find it better than calling the control room. Also, the chat information is a record which I can store or also mail to friends, if needed,” he added.
Sushma Ravi, another passenger, said she has got comparatively faster action against complaints lodged through Live Chat.
However, response time for information sought regarding bus availability and route details needs to be fastened, she added. The website also allows users to connect to chat room through Facebook, Twitter, Myspace or Yahoo.
