Airline ordered to pay Rs 75,000 to client

Airline ordered to pay  Rs 75,000 to client

Saraogi and her father had booked to and fro tickets with Virgin Atlantic Airlines to travel from Bangalore to New York, with a connecting flight at Heathrow airport in the UK.

But due to a delay in Bombay, the flight reached Heathrow too late and they missed their connecting flight. The complainant’s father, 75-years-old, had undergone back surgery and was in pain. They had to make arrangements to stay over in Heathrow spending a large sum of money.

The airline staff were not helpful and finally on returning home they complained to this forum.

Its President Bajentri H M ordered the airline, which he found guilty of deficient service and negligence, to compensate the amount that they had spent for staying over in Heathrow airport.


Thimmaiah had taken the Jeevan Mitra triple cover endowment plus profit accident fund from LIC of India, which entailed Rs 15,00,000 with bonus on the death of the insured during the policy’s term. Thimmaiah paid all his installments and had assigned the policy in favour of his relative, Dr J Madhavi. However, LIC refused to pay her  on the ground that she was a government servant and thus not entitled to claim. But this forum found LIC guilty of deficient service and ordered it to pay up the amount with the bonus to Dr
Madhavi at 6 per cent interest rate.

Liked the story?

  • 0

  • 0

  • 0

  • 0

  • 0