375 services to come under Sakaala ambit from Aug 16

University staff will be trained to deal with Sakaala, says official

375 services to come under Sakaala ambit from Aug 16

Come August 16, additional 110 government services will be brought under Sakaala initiative under the Karnataka Guarantee of Services to Citizens Act, 2011, thus taking the total number of services provided in  Sakaala to 375. At present, 265 services in 30 departments are provided to citizens.

Speaking to mediapersons here on Monday, Department of Personnel and Administrative Reforms Secretary and Karnataka Mission Director of Sakaala Shalini Rajneesh said the higher education department (76 services), sericulture (five services), library (two) and Co-operative departments (one) will be included under Sakaala in next 30 days.

Training is provided to the principals, college authorities and university staff on implementing Sakaala in the higher education institutions.

Though there is variation in the administration patterns followed by colleges and universities, a uniform model will be followed state-wide while implementing Sakaala, she said.

Online requests

Sakaala programme has now become completely online, where citizens can make online requests for availing various services. Till recently, citizens had to apply for availing a particular service at the offices of the departments concerned. Briefing about the online system under the slogan ‘be online, not in line,’ Shalini Rajaneesh said under the online initiative, citizens can submit applications online on the Sakaala web portal.

Necessary documents should be scanned and uploaded and the fee payment can be made via internet banking.

The system is now functioning on trial basis. The department has decided to go for partnership with computer centres and institutions for offering internet services to the citizens who would like to opt for sending online requests.

Computer literate youth too can come forward with proposals to tie-up with the district administration by opening online units. They can develop units using grants under the schemes offered by RDPR and Urban Development departments, she said.

On the Sakaala help desk which had initially failed to draw people’s attention, the Mission Director said, the help desk has been receiving good response off late. Over 25,000 citizens have used the help desk in DK in the last one year. The per centage of population who have used help desk in DK is 1.23 as against the state average of 0.63 per cent.

The district has received 9,64,555 applications, of which 9,39,401 applications have been disposed. There are cases of rejection of applications, despite submitting necessary documents which has to be tackled, she said.  

DK pushed to 27th position!

Dakshina Kannada district which used to top the graph in implementing Sakaala till recently, has witnessed a sudden downfall in ranking from last three months. The district which was in top five position till April, declined to 12th position in May and to 27th position in June. The ranking is given on the basis of receipt of applications from the citizens and their disposal by the authorities.

Surprised at the poor performance, Shalini Rajaneesh, asked the deputy commissioner for effective monitoring of Sakaala system. Out of the total 136 pending applications, 126 applications are pending with the police department. Additional Deputy Commissioner Dayanand said the district has witnessed a decline in the number of applications received in last three months.

Districts like Mandya, Chamarajanagara, Hassan and Yadgir which were in the bottom list, have now occupied top positions.

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