Skin issues most enquired on '104' Arogyavahini

As much as 80 per cent of callers are aged between 15 and 40

Skin issues most enquired on '104' Arogyavahini

The 104 Arogyavahini helpline that was launched in 2013 to help those seeking assistance on health issues, has received most of its calls from the youth till date, majority of whom enquire about skin problems.

As much as 80 per cent of the callers to the helpline, run by the Department of Health and Family Welfare, are aged between 15 and 40. 

According to the statistics tabulated by the department till March this year, over 22 per cent of the callers hope to find relief from acne, while others have various beauty-related queries.

Speaking to Deccan Herald, Yakoob, in-charge, 104 Arogyavahini said, “Sometimes, we also have callers asking us how they could improve their complexion. They also seek opinions about various creams and lotions that are available in the market.”

“We also have people asking us how to lose and gain weight,”  Yakoob added.

Chronic diseases

According to statistics, about 20 per cent callers had complains regarding stomach pain, 15 per cent sought help for cold and 11 per cent for chronic and persistent headaches. Over the year, the helpline has received an average of 3,000 calls every day. Yakoob also said that till March 2014, 15,038 doctor days were saved. 

Psychiatric issues

He said that people also sought assistance on psychiatric issues. “Through the helpline, 12,000 people have been counselled. Also, 22 suicides were averted,” he claimed.“During the exam season, we have a lot of students calling about concentration issues. Some of them also ask about improving memory skills,” Yakoob said. 

Information seekers

Callers seeking information on adjusting with family, HIV, and schizophrenia are more in number, he added.

Most of the callers are said to be from Gulbarga, Bagalkot, Davangere, Chitradurga, Koppal, Gadag, Bijapur, Raichur and Yadgir districts. However, statistics reveal that not over 3.5 per cent of the population from any district call the helpline. 

Dr Rama Devi R, Deputy director, Health Information helpline, Department of Health and Family Welfare said that the number of callers had gone up in the past three months.

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