Token machines don't work at Metro stations

Metro commuters have to stand in long queues to add money to their smart cards as the Token Vending Machines are lying “out of order” at many stations.

Some of the passengers said that TVMs at a few stations are not working since last month. “I have been noticing that both the TVMs at Laxmi Nagar station are defunct since mid November,” said Naresh Jha, a private firm employee. “I have asked the Metro staff at the station many a times to fix the machines but to no avail,” Jha added.

Another traveller, Ritu Mishra, said they have to stand in long queues to get their Metro cards recharged. “Seeing such a huge footfall at stations across the Metro network, the authorities should be more careful and keep tabs on the proper functioning of TVMs,” added Mishra, who takes metro from AIIMS station. “Commuters are put to a lot of trouble as there are always serpentine queues at the recharge counter during peak hours,” she added.

The TVMs at stations across all corridors are operating in fits and starts.

“Even the machines at Rohini West station are often out of order,” said Amit Kumar, a government employee. “First the Delhi Metro Rail Corporation wanted people to switch to TVMs and now when they have started using them for not only adding money to their smart cards but also for buying a tokens, these machines remain non-functional half of the time,” added Kumar.

The Delhi Metro said that whenever they receive a complaint they rectify it. “People should understand that its a huge network and the footfall is also increasing day by day so these issues are bound to happen. But the DMRC does its best to solve the problem as fast as possible,” said a DMRC official. “We will look into the matter and try to fix the TVMs,” he added.

According to Delhi Metro Rail Corporation’s website, there are 170 Token Vending Machines installed at 83 metro stations which commuters use to get tokens and add value to their smart cards.

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