Defective bike irks buyer; firm told to pay fine of Rs 3,000

Defective bike irks buyer; firm told to pay fine of Rs 3,000

The motorcycle was defective and started leaning towards the left side, causing him severe pain in the left shoulder and collar bone.

The opposite parties, Harish Wadwa, Vinod Natarajan and Vipul Goyal (Suzuki) repaired the vehicle by changing the handle bar, front and rear wheels and other smaller parts. However, the vehicle continued to give problem and the consumer’s pain in the shoulder and collar bone persisted.

When the dealer was unable to rectify the consumer’s problems he finally complained to the Consumers’ Forum and its President T Rajashekharaiah has found the opposite parties guilty of deficient service.

The Forum ordered them to take back their defective vehicle and return Rs 53,674 to the complainant with Rs 3,000 as compensation.

Undelivered parcel

Bhagyam Ganapathy had sent a parcel of saris costing Rs 4,520 to a person in Faridabad through DTDC Courier and Cargo Ltd which were never delivered.

When Bhagyam approached the courier service seeking redressal, none of the employees came to her rescue. Finally, she lodged a complaint to the Consumers’ Forum.

DTDC contended that its liability was limited to Rs 100 as mentioned on its printed consignment note. But luckily, as the consumer had not signed the consignment note, the courier firm’s argument did not have a standing. The forum ordered the courier service to refund Rs 4,520 to the consumer long with Rs 3,000 as compensation.

Faulty tiles

B Guru Datt had bought 300 plain red concrete designer tiles for Rs 9,400 from Sree Parijatha Cement Products. The consumer was told that the tiles were of high quality. However, a week after the tiles were used in the construction of a sit out in the complainant’s garden, the tiles became discoloured exposing the cement underneath. The consumer produced photos of tiles before the Consumers’ Forum. The tile company was ordered to pay up Rs 30,000 as compensation to the consumer for deficient service.

Citi sites

The Consumers’ Forum has ordered Citi Sites (Bangalore Pvt Ltd) to pay Rs one lakh as compensation to K N Dharmendra Kumar who was hoodwinked by their brochure into paying up Rs 37,800 for a site at Ramanagaram taluk which he has not yet seen. The Forum has also ordered the firm to repay his money with Rs 25,000 as costs.

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