Snapdeal unveils quick product return facility

Snapdeal unveils quick product return facility

Offers one hour product return, takes the IMPS route

Snapdeal unveils quick product return facility

The battle among online marketplace players for refunds to customers has just gotten hotter with Snapdeal announcing an instant refund mechanism facility.

The new facility being offered by Snapdeal will enable customers to get refunds within one hour of receiving the returned product.

The instant refund will be completed using Immediate Payments System (IMPS) transfers, a facility provided by banks across the country. The high capacity IMPS real-time integration allows customers to receive their refund within one hour of the product being returned.

All customers using the cash-on-delivery facility will have access to IMPS throughout the day, and throughout the week (24X7), while bank holidays will have no impact on this service either, Snapdeal said, adding that transactions on IMPS can be accessed and initiated across different channels like mobile phones and personal computers.

Flipkart has recently announced that it will offer refunds within a day for purchases done through the cash on delivery mode through the IMPS route.

“We hope that customers never want a refund, but we respect that it is a crucial part of the customer return experience. Having said that, we are extremely proud to introduce the country’s fastest instant refund facility assuring our customers the most seamless refund experience,” Snapdeal Chief Product Officer Anand Chandrasekaran said.

“We have already noticed that close to 100 per cent refunds take place within an hour and 85 per cent within 30 minutes, making this a highly reliable refund service for our customers,” he added.

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