Trai rejects telcos' demand to shelve call drop rules

Trai rejects telcos' demand to shelve call drop rules

Trai rejects telcos' demand to shelve  call drop rules

The Telecom Regulatory Authority of India (Trai) has rejected demand of telecom operators to withdraw the order mandating compensation to customers for up to three call drops in a day.

Telecom operators, through their associations COAI (Cellular Operators Association) and AUSPI (Association of Unified Telecom Service Providers of India), had written to Trai urging withdrawal of the regulations and asserted that it was not possible to make a network free from call drops. The Authority, in its reply, rejected the argument.

“The issues raised in your representation have already been considered by the Authority before issuing the regulations and, therefore, your request to withdraw the Telecom Consumers Protection (Ninth Amendment) Regulations, 2015, has not been agreed to by the Authority,” Trai said in separate letters to COAI and AUSPI.

COAI and AUSPI represent all GSM and CDMA operators in the country, respectively.

Last month, the Trai mandated that telecom companies should compensate users at the rate of Re 1 per dropped call from January 1, with a ceiling of three dropped calls per day (or Rs 3 per day).

The regulator said it issued the regulations after considering comments of all the stakeholders. Telecom operators had earlier said the regulation may force the industry to shell out around Rs 150 crore every day even if half of the consumer base in the country faces the call-drop issue.

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