PM tells officials to address public grievances in 60 days

Department heads must put a system in place to ensure public grievances are addressed in 60 days, Prime Minister Narendra Modi has urged.

Interacting with Secretaries and Chief Secretaries over video-conferencing under the PRAGATI initiative on Wednesday, Modi said the government gives top priority to address grievances of women and widows.

Noting that redressal mechanisms are a major aspect of a democracy, Modi asked for focused action in a month to ensure most of the public grievances are disposed of in 60 days. “PM reiterated his directive for top officers to intervene in this matter,“ a statement said.

Following the Prime Minister’s directive, departments have been busy monitoring grievances for the past fortnight, with those like Highways even working on an app to receive and track complaints.

Reviewing ease of doing business, Modi said states have achieved healthy progress towards luring investment. He called for further efforts to build on the momentum and create positive perception.

On digitisation of land records, the PM asked officials to soon integrate land records with Aadhaar. He also asked them to  monitor the successful implementation of the Pradhan Mantri Fasal Bima Yojana. He also called for a district-wise review to know the number of services actually delivered online.