<p> With the Supreme Court annulling the call drop compensation regulation, Telecom Minister Ravi Shankar Prasad today said telecom operators must "heed properly" his call for improving service quality.<br /><br /></p>.<p>"When they can expand telecom services to the nook and corner of the country, why can't they improve the quality?" Prasad asked soon after the court judgement.<br /><br />The apex court today set aside the call-drop penalty provision put in place by the Telecom Regulatory Authority of India (Trai), which mandated mobile providers to compensate consumers Re 1 for every dropped call subject to a maximum of Rs 3 a day.<br /><br />It called the regulation "ultra vires, arbitrary, unreasonable and non-transparent".<br />Commenting on the order, Prasad said, "As far the judgement is concerned, Trai regulation is under scrutiny. Therefore, Trai needs to take a call. As far as government obligation is concerned, we shall continue to persuade telecom operators to provide good service."<br /><br />Invoking the social commitment card, Prasad held that consumers expect good service from mobile operators, and as a minister, it is his responsibility to keep persuading and monitoring them to ensure they fix gaps in their network.<br /><br />"I would expect, I repeat, I expect operators to heed my appeal properly because if Digital India is expanding, they will have enough scope for good business," he said.<br /><br />Telecom operators' argument is resistance to install mobile towers by resident welfare associations and local authorities are main reasons for poor network that result in call drops.<br /><br />Trai, however, has blamed the operators for investing less in infrastructure required for providing good quality of service. <br /></p>
<p> With the Supreme Court annulling the call drop compensation regulation, Telecom Minister Ravi Shankar Prasad today said telecom operators must "heed properly" his call for improving service quality.<br /><br /></p>.<p>"When they can expand telecom services to the nook and corner of the country, why can't they improve the quality?" Prasad asked soon after the court judgement.<br /><br />The apex court today set aside the call-drop penalty provision put in place by the Telecom Regulatory Authority of India (Trai), which mandated mobile providers to compensate consumers Re 1 for every dropped call subject to a maximum of Rs 3 a day.<br /><br />It called the regulation "ultra vires, arbitrary, unreasonable and non-transparent".<br />Commenting on the order, Prasad said, "As far the judgement is concerned, Trai regulation is under scrutiny. Therefore, Trai needs to take a call. As far as government obligation is concerned, we shall continue to persuade telecom operators to provide good service."<br /><br />Invoking the social commitment card, Prasad held that consumers expect good service from mobile operators, and as a minister, it is his responsibility to keep persuading and monitoring them to ensure they fix gaps in their network.<br /><br />"I would expect, I repeat, I expect operators to heed my appeal properly because if Digital India is expanding, they will have enough scope for good business," he said.<br /><br />Telecom operators' argument is resistance to install mobile towers by resident welfare associations and local authorities are main reasons for poor network that result in call drops.<br /><br />Trai, however, has blamed the operators for investing less in infrastructure required for providing good quality of service. <br /></p>