Pune resident threatened by restaurant owner for exposing shady billing tactics

Pune resident threatened by restaurant owner for exposing shady billing tactics

What do most people do when they feel like eating with their friends? Either order in or go to a restaurant, of course. But what does one do when a restaurant one goes to, maybe after following glowing reviews, come to realise that the reality is something else entirely? Review, of course.

Except this one review turned out to be a little more difficult than expected for one resident of Pune, when she and her friends went out to 1 BHK Superbar, Pune.

After the meal was done, she was issued a bill with the GST included. So far so good, but the bill also included service charge, which she said she was not going to pay. This didn't go well with the management and after a long talk, they offered a "discount" on the service charge, but she still ended up paying it anyway because the amount was lesser than the charge itself.

However, it seems the management was not satisfied with that. In a post on Reddit India, /u/pucado has claimed that the restaurant has gone beyond its limits and acquired the contact numbers of Surbhi's friends and has begun threatening them to remove the low review from the Zomato page.


Restaurant (1BHK Superbar) in Pune called and threatened me about my Zomato Review about their illegal service tax. from india




The user went on to show a copy of the bill, with the service charge and 'discount' highlighted and a clear statement saying the customer does not want to pay the service charge



The representative of the restaurant, Rajat Grover, went on to threaten the user and the reviewer on Reddit when the matter blew up, before deleting the account.



The user put up a full timeline of the events on his post, which can be seen here:

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