DoT to meet telcos on January 10

DoT to meet telcos on January 10

The Department of Telecom (DoT) has convened the meetings of telecom companies CEOs on January 10, to discuss the call drops issue.

On the same day, the DOT officials will also meet the Telecom Regulatory Authority of India (Trai) officials on the issue, Telecom Secretary Aruna Sundararajan told reporters here on Monday.

In the meeting, the government will inform  the service providers that the issue of call drops must be addressed immediately, she said.

The Telecom Department had in a series of meetings over the last few quarters asked telcos to undertake immediate measures to improve call quality, including setting up of additional mobile towers across the country.

The call quality situation has deteriorated, she said, citing the increasing number of consumer complaints.

Over the last two years, service quality in telecom has been a burning issue. In 2016, the regulator had even ordered operators to compensate users for call drops (Re 1 for each call dropped) but the missive was struck down by the Supreme Court.

Stating that the new call drop norms have now come into effect, the secretary said the government is constantly "monitoring" the situation.

Trai's new Quality of Service (QoS) formula came to force on October 1, 2017, and telecom operators may face a maximum penalty of Rs 10 lakh for call drops which will be measured at the mobile tower level instead of the telecom circle level.

 

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